Thin Film
Services &
Support
KDF maintains global support for its worldwide installed base — covering KDF and original MRC batch sputtering systems. From original OEM parts and repair services to process development and operator training, KDF is your full-lifecycle partner.
Worldwide Coverage
Two US support locations plus factory-trained international reps in Europe and Asia ensure maximum response time for parts and service needs globally.
Expert Technical Staff
KDF engineering and process staff are available at no charge, 8:00 AM – 5:30 PM, five days a week to answer questions and offer solutions for all KDF and MRC equipment.
Complete Customer History
KDF maintains a complete customer history database, tracking problems and services to identify and offer proactive solutions to recurring customer-specific issues.
Five Ways KDF Supports Your Operation
Whether you need a replacement part, a factory repair, hands-on training, process development assistance, or technical consulting on thin film technology — KDF has a dedicated service offering for each.
Original Batch OEM Parts
As the OEM for MRC batch systems, KDF is the authoritative source for original replacement parts — covering both KDF and MRC equipment with the same engineering standards as when the system was built.
- Original KDF and MRC batch system parts
- Complete drawing and documentation file
- 165,000+ original MRC drawings including unique job-level prints
- Upgrade kits, spare parts kits, cathodes, targets, backing plates
- PLC retrofit and upgrade kits
Repair Services
Factory repair services for KDF and MRC batch sputtering system components — performed by KDF-trained technicians with access to full original engineering documentation and replacement parts.
- Component-level repair by factory-trained technicians
- KDF and MRC system coverage
- Access to complete original engineering documentation
- Proactive solutions based on customer history database
- Field service and depot repair options
Operator Training
Hands-on operator and maintenance training for KDF batch sputtering systems — delivered at KDF's facility or at the customer site by experienced KDF process and engineering staff.
- System operation and recipe management training
- Preventive maintenance procedures
- Troubleshooting and fault diagnosis
- Process optimization techniques
- On-site and factory training available
Thin Film Services
KDF's applications lab offers process development services for customers needing thin film development support. With multiple system types and an extensive target materials library, KDF can develop and qualify new processes before you run them in production.
- Process development and qualification services
- Fully equipped applications lab
- Extensive target materials library
- Multiple KDF system and option types on-site
- Process transfer support to customer facilities
Thin-Film Technology
Technical consulting and engineering support on thin film deposition technology — drawing on KDF's deep expertise in PVD sputtering processes, cathode design, and materials science developed over 35+ years of system manufacturing.
- PVD process consulting and optimization
- Film uniformity and repeatability analysis
- Cathode selection and process recipe development
- Reactive sputtering process support
- Technical documentation and application notes
The Original OEM for MRC Batch Systems
As the designated OEM for MRC batch sputtering systems, KDF sustains the entire MRC batch product line — providing complete parts and service support on a worldwide basis. KDF maintains a complete drawing and documentation file of over 165,000 original MRC drawings, including unique job-level prints, ensuring the most accurate service for your original MRC system.
KDF quickly develops tailored solutions and builds on its core competencies to address reoccurring customer-specific issues. All existing KDF equipment is also supported with upgrades and retrofits — extending system life and adding modern capabilities to legacy tools.
Expert Technical Support — At No Charge
KDF engineering and process staff are available Monday – Friday, 8:00 AM – 5:30 PM EST to answer your questions and offer solutions for all KDF and MRC equipment. No service contract required.
How Can We Help You Today?
Whether you need a part, a repair, training, or process support — KDF's technical team is ready. Contact us or submit a request and we'll get back to you promptly.
